For Poplin Laundry Pros, being delicate with delicates is a natural instinct. And overstuffing a dryer? A personal offense!
Poplin Laundry Pros do a few unique things to help ensure your clothes are always returned to you and in pristine condition.
Your laundry is tagged and always kept together separate from other orders.
Unless you say otherwise, your laundry is washed on cold and dried with normal heat.
In the rare instance of loss or damage, the Poplin Protection Plan covers you up to $1,000 per order.
Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.
There’s no per-bag charge; you are charged per pound of laundry. The number of bags you provide does not change the per pound price. In fact, smaller bags are better for Laundry Pros!
Poplin’s Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Poplin’s Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.
Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.
An average hamper of clothes weighs about 10 pounds. That might help you estimate the cost of your service. Or, simply weigh your laundry using a bathroom scale. First weigh yourself. Then weigh yourself holding each bag of laundry. Subtract one from the other and this will give you the weight of your laundry. Most households send 20-60 pounds of laundry per week. Curious about what 40 pounds looks like? See photos of different laundry amounts here.
Credit cards and debit cards are the only acceptable form of payment.
To purchase gift cards, please go to Poplin.co/gift-cards
To verify the weight of your laundry simply weigh the bags after they're delivered. You can easily weigh the bags at home with a standard bathroom scale. First weigh just yourself, then again while holding each bag. Subtract one from the other and you'll get the weight of each bag of laundry.
Oversized items, like comforters, are an EXTRA $8 per item (that's in addition to the cost per pound). An oversized item is one that requires its own wash/dry cycle in a standard sized residential washer/dryer.
The minimum order charge is $30. You can put out as little or as much laundry as you want, but if the weight multiplied by the cost/pound is less than $30, you’ll be charged $30.
When you place an order, your credit/debit card is “pre-authorized.” The amount can vary and depends on your order history, the size of your order, and other factors. This preauthorization confirms that the funds are available on your credit/debit card and puts a “hold” on those funds. You are not charged this amount.
After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card (or gift card or Poplin credit) is charged the cost of the service, and the “hold” amount is released.
If you cancel an order the “hold” amount is released. Please note that Poplin releases the “hold” amount immediately, but it's your credit/debit card company that determines when those funds are available to you.
If the preauthorized amount is a problem for you, we recommend you use a credit card instead of a debit card. Credit cards hold the amount from your credit line rather than charging and refunding you.
After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card will be charged for your service and you’ll be emailed a receipt.
Your laundry is weighed after it's dry. It's not weighed when it's wet. Your Laundry Pro will gladly pick up wet laundry, although please put them in small bags so that each bag isn't too heavy. After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card is charged for the cost of the service.
Trust and safety fee
To enable Poplin to operate a safe and secure platform, we collect a small service fee of $3 on orders. You will clearly see this on your estimated cost breakdown.
Surge pricing
Surge pricing only applies if a Laundry Pro had to be incentivized to accept your previous orders multiple times. Laundry Pros are incentivized to accept orders they might otherwise reject. Common reasons for needing extra incentives include:
Surge fees are never charged without your prior approval.
Missed pickup fee
A $10 fee is applied if your Laundry Pro arrives for pickup but your laundry is not at the designated pickup location.
Unsanitary fee
A $20 fee may be charged if your laundry is deemed to be unsafe for Laundry Pros to service.
Poplin’s Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Poplin’s Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.
The timing of pickups and drop-offs depends on the service speed you select.
STANDARD SERVICE
Your pickup and delivery times depend on when you place your order:
Of course, Poplin’s Laundry Pros try to provide as prompt service as possible, so pick-up and drop-off often occurs well before our deadlines.
If your order is over 100 pounds your Laundry Pro may need an extra day to deliver. Immediately after your order is assigned, your Laundry Pro will message you with an approximate pickup time, which is usually within a couple of hours of placing your order.
You can also message your Laundry Pro and inquire about their schedule or coordinate pick up and drop off times.
EXPRESS SERVICE
Express service deadlines vary depending on when your order is placed.
Express service has a weight limit of 60 pounds and does not allow for hang-dry items.
You can put your laundry out for pickup in any bag you want, disposable bags, or your hamper. Most people use disposable bags. If you use your hamper your Laundry Pro will transfer your clothes to a disposable bag and leave your hamper behind. You can also use laundry bags, which your Laundry Pro will return to you laundered.
The laundry service that your Poplin Laundry Pro provides includes free pick up and delivery (7 days a week).
Poplin Laundry Pros service hotel guests nationwide. The service provided and the ordering process is the same as if you were ordering from your home.
A few important points to note:
Poplin is an on-demand laundry service platform, like UBER. In most cases your laundry is picked up shortly after you place an order, though this varies depending on the time your order is placed and the service speed selected. See the FAQs about pickup and drop-off for more details.
However, at this time, there is no way to “schedule” a pickup for a later date.
When ordering, most customers put their laundry at the designated pick up spot, and let Laundry Pros do the rest. It's incredibly easy and convenient. However, if you can’t leave your laundry out after you place your order, never fear. Here’s how Poplin can accommodate you.
When the order is accepted you'll get a message from your Laundry Pro indicating a pickup time. Message your Laundry Pro back and let them know that your laundry will not be out and that he/she should knock/ring/message once they arrive, at which time you can hand-deliver your laundry. If your Laundry Pro's pickup/delivery time doesn't work for you then you can message them to agree upon a mutually convenient time.
In either case above, after you place your order you will be asked to put your laundry out for pickup. You may ignore that request. Please note: You will be billed a surcharge fee of $10 if your Laundry Pro arrives for pickup and is not able to secure your laundry.
Poplin Laundry Pros service many types of business accounts. All the information in the Help Center, on our website, and in the app applies for business accounts as well as residential.
If you have over 500 pounds of laundry/week please contact us so we can discuss how we can best service you and offer you a dedicated account manager.
Poplin Laundry Pros will launder anything that fits in a standard sized residential washer and dryer.
Poplin Laundry Pros cannot accommodate extra-large items, like king comforters. Any item that cannot be laundered will be returned in a separate bag, not laundered, not weighed, and no charge.
Poplin Laundry Pros do not service unsafe or unsanitary laundry. They also don’t service laundry that includes excessive pet hair. Before you place an order you will be asked to certify that your laundry:
Violators incur a $20 fee, laundry returned “as is,” and the account may be closed.
For Standard (next-day) laundry service, there is no maximum amount of laundry we can do for you; however, if it's over 100 pounds Laundry Pros may need extra days to complete the work. For Express (same-day or overnight) service, the weight limit is 60 pounds.